What Came First, the Chicken or Customer Service?

Posted by John Park on Aug 7th, 2014
2014
Aug 7


My kids and I went to an El Pollo Loco the other day to pick-up some dinner.

There was no one in line. We walked up to the cash register to order and the Manager (in the white corporate dress shirt) said to me “I’ll be with you in a moment” and walked away.

I saw her go into her office and I could hear her doing things–important work I’m sure.

I waited and waited. By this time a line had formed. Periodically, I would get a blank stare from the cooks and the worker bees on the line.

Knowing that I was in a shopping center with approximately 10 other dining choices, we left and took our business elsewhere.

What’s more important than the customer standing directly in front of you?

NOTHING.


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