Biz Crusader

Movie ticket sales hit a 16-year low in 2011. The theater industry attributes higher prices and the prevalence of new platforms to view movies.

I certainly believe this is true and I am certain that these factors played a key role.

However, I was surprised to learn that the industry did not mention what role customer service may have played in this outcome. To be specific, I am referring to the lack of or declining customer service in movie theaters. Civilized decorum and the almost cliche concept of “Silence is Golden” has become increasingly absent in the theaters. It is common to find crying babies, people using their phones, disruptive or obnoxious behavior. And, I am not even mentioning those who love to kick the chairs of the persons in front of them or those who use the theater floors as their personal trash cans leaving the auditoriums in a disgusting state. If you spend more than 5 minutes reading online reviews about movie theaters, it’s clear that I am not the only one who feels this way.

This is another example of an industry using the economy as a scapegoat. Customer service is the one area of any business that can be transformed instantly. Best of all, it can be transformed without a heavy financial investment. Examples include answering the phones a certain way or just saying “Thank You” properly.

There is nothing you can do about the economy. It is what it is. Instead of using it as a crutch for poor results in 2012, focus on what you can control. You have 100% control of customer service.

I say… bring back the ushers with the flashlights.

Steve Jobs died today.

I did not know him. I’ve never met him.

And yet, I find myself profoundly sad about his death. It’s hard to find the words. There’s too much to say. I know many will try.

I am just one of billions he has made an impression on through his innovation and technology.

He changed my life for the better. As a businessman, I can’t thank him enough.

Rest in peace Mr. Jobs. You did well in your short 56 years.

Thank you!

So… what does Donald Trump really think about China? Is he right? Does he have a point? The next time you shop at a Walmart or any big box store for that matter, think about what the repercussions of our discount consumerism may be. By the way, the Feds just announced that China is now holding over 2 Trillion dollars worth of our debt. That’s “TRILLION” with a T. That number is 5 times more than what had previously been announced.

Is this a TAX Increase or not???


If the Government forces me to purchase something via a MANDATE, how is this not a tax increase?  How will this effect small businesses everywhere?


Chime In. Let me know what you think.

For most employers, protecting their employees during an influenza pandemic will depend on two basic approaches: emphasizing “common sense” hygiene (cleaning hands and decontaminating surfaces) and practicing “social distancing.” Social distancing means reducing the frequency, proximity, and duration of contact between people (both employees and customers) to reduce the chances of spreading pandemic influenza virus from person-to-person.

Employers may take additional protective measures, including engineering changes, procedure changes, and requiring the use of personal protective equipment, based upon the specific occupational exposure risk of their job tasks and work place. Use of respiratory protection (respirators) and barrier protection (facemasks) may be components of a comprehensive plan to prepare workplaces for an influenza pandemic, but employers must comply with applicable OSHA standards.